ITIL Foundations Certification Exam Training Course

Training Delivery Method: On-site, instructor-led course; or online, instructor-led course

Prerequisites:
Candidates for this course are typically IT professionals, IT managers, IT project managers.

What Problem Does This Training Help Solve?
This course provides training to help candidates prepare for the ITIL Foundations certification exam.  This course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. It is also the basis to progress to the practitioner or the full manager certification.

Who Should Attend?
The ITIL Foundation Certificate course is the entry level course within the IT Service Management certification scheme.  Those who want to achieve ITIL v3 Foundation Certification would be benefited by this course.

Course Material:
Content-rich course handouts consisting of about 350 foils and other support material

Course Syllabus:
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Through an engaging teaching style, course handouts, and drawings and diagrams, you will learn the core disciplines of ITIL best practices.

Topics covered include:

• Knowledge on how to improve service quality and reduce costs.
• The concept of aligning IT services with business objectives.
• The “how to” of implementing Service Level Agreements.
• How to encourage staff to understand their functions.
• How to improve ability to handle rapid change and unforeseen events.
• How the best organizations around the world are managing their IT services. What Best Practice is, and how you can implement it.
• How to get service management activities working together to achieve service level targets.
• How Service Delivery should be customer focused, not technology driven.
• How to define Service Level Agreements so that you can measure and monitor the quality of outsourced services.

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references useful after the class, as well as practice questions, exam strategies, and test-taking tips.  The exam format is multiple choice (40 questions, 60 minutes duration, 65% or better is required to pass).